Disclaimer: This is a serious first-world problem post. I am fully aware that I am ranting about a luxury problem. I realize the utter ridiculousness of all of this. But still. My blog, my rant, my rules.
Let’s talk about jeans.
More specifically, let’s talk about Madewell jeans, the jeans that, according to everyone on the internet, are magical. The jeans that will be the perfect jean, the only jean you ever want to wear, the jean that makes you feel slimmer, happier, kinder, etc. The jeans that never stretch out, never give out, never give you muffin-top, never let you down. The jeans that somehow, solve every problem you could face. Or so the collective opinion of the internet seems to be.
Thus, after years of lacking a good basic jean, and a long budget analysis ( say what you will about “simple, quality pieces” they are pricey) I traipsed out to the Madewell in Georgetown in mid February and bought a pair. Actually, I ordered a pair. They are only carrying a cropped inseam in store this season (“our designer is really pushing the beauty of the ankle right now”) and for my almost 6 foot figure, that is a disaster. I was assured this was not a problem, and on a denim high I excitedly placed my order for my longer jeans, to the applause and encouragement of the perky “denim bar” consultants. Yes, they were back-ordered till April 15th, but I was willing to wait.
And wait I did. Excitedly. Eagerly. Happily. Almost.
And then on Sunday I got an email saying my order was delayed but “we promise it will get there soon!” Yes, I felt a little like Jacob being told he had to work 7 more years for Rachel, but whatever. I called Sunday afternoon to confirm and all was good. Until Monday, when they asked me to call them for a question about my credit card. I called, we fixed the problem, and right as I was about to hang up, the employee paused and asked me to wait. Long wait, perky music. Then he came back and informed me that my jeans would actually never be coming, that the shipment had been cancelled. No explanation, just cancelled. I asked about the email, the one promising an April 30th shipping, the one I had just called about yesterday. He sheepishly admitted that I would have found out about the cancellation in May. Wait, I sputtered, you would have let me just continue waiting for jeans that you knew were never coming???? Yes, yes in fact, they would have.
Needless to say there was anger, and — bless his soul — the poor customer service really did try to help. But the best that this supposedly amazing company could do was put me on a “wish list” online (um duh, I can do that myself) and give me a 40$ gift card. However, as I already spent a 25$ gift card on the pants that they did not refund, that really means a 15$ gift card, little recompense for indefinite waiting for ordered pants that would never come.
Oh, and to add insult to injury, it was implied at some point that the problem was not their pants, but my size. Why yes, I did cry in the parking lot at work for awhile. I was crying about waiting fruitlessly, I was crying because my body had been made to feel like an insurmountable problem for this company, I was crying because I was frustrated, but mostly I was crying because I really, really, wanted those jeans.
But alas, not to be. A hefty percentage of their jeans are backordered, and though they promise ship dates, I will not be trusting that again. Thus, the jean search continues. Continues FAR away from Madewell, that is.
So what are your denim recommendations? What are the jeans that you just love, the ones that you go to every time you turn to your closet? Give me names people! The goal is to maybe find a good pair of jeans before it gets too hot to wear them.